'Graphics - No AMD graphics driver is installed or the AMD driver is not functioning properly. Please install the AMD driver appropriate to your AMD hardware' - Solution

Wanted to share this solution.

Issue - graphics error messages following Windows update September 2019

SOLUTION

(links correct as of 23/10/19 and worked for me same day for my MacBook Pro). Story

behind it follows the solution

My setup:

MacBook Pro Mid 2015 with a AMD Radeon R9 M370X graphics card,

Running windows Version 10.0.18362 Build 18362 on a partition.

Quote from solution email - worked for me

"DDU Tool: https://www.wagnardsoft.com/DDU/download/DDU%20v18.0.1.6.exe

(This tool will help you completely uninstall AMD graphics card

drivers and packages from your system, without leaving leftovers

behind.)

Drivers: https://www.amd.com/en/support/kb/release-notes/apple-boot-camp

(Download the 18.40 drivers from the link which is 391 MB) (note this was for my card)

Please

disconnect the

network connection and disable antivirus before running the

installer file. ·        

Download the drivers and DDU tool from above links.

·        

Restart the Computer into Safe mode.

Run

the DDU tool and select Device type (RHS of the tool) and select Clean and

restart.

Once

the system boots into normal mode, run the driver installer and follow the

onscreen instructions. Once the drivers are installed, reboot the system."

END OF SOLUTION

Shaggy dog story:

I have a mid-2015 MacBook pro that I run windows on in a partition for a couple of programs. Never really had any issues.

September this year after a big windows update I started getting an error message on boot up, 'Graphics - No AMD graphics driver is installed or the AMD driver is not functioning properly. Please install the AMD driver appropriate to your AMD hardware'. with an 'OK' button. Click OK and it goes away.

Never had any issues with the card or drivers on the Mac side.

Laptop still seemed to work OK. Device manager said the AMD graphics card was installed, working OK and driver up to date.

After a couple of weeks, I got fed up with clicking 'OK' to get rid of the error message thought I would try and re-install the graphics drivers. I went to the AMD website driver download page. They had an autodetect tool to get the right driver but that gave me a 173 error message telling me 'AMD Installer cannot continue since AMD graphics hardware was not found'. I tried looking for drivers to for an

AMD Radeon R9 M370X but couldn't see it on the list of products they had drivers for.

I emailed AMD. They replied telling me to 'contact Apple' as it’s up to the computer manufacturer to supply and support drivers for the graphics cards they bundle in their computers.

Apple support opened a case they checked I had the latest

version of Mac Software, re - installing Bootcamp on the windows side, and then reboot time came - I now had 2 error messages relating to graphics card instead of 1.

The new error message was from 'AMD Catalyst Install Manager' telling me 'We are unable to find a driver for your system. No supported AMD hardware was detected.'

The old error message from 'Graphics' was the same.

The new bootcamp, as of October 2019, had installed 'AMD Catalyst Control Centre' over the 'Radeon Settings' program.

Apple said it was down to Microsoft. They said that for windows they were just providing a partition and a facility to install windows. They thought the windows software was having an issue with the drivers provided. The bootcamp link on the apple website actually goes to a Microsoft site who put up the drivers and program. As there were no issues on the Mac side, they could only point me to

Microsoft.

Microsoft support mirrored my computer and had a look; they could not understand the error messages as the hardware and software was apparently there and working.

They could not find a real solution and suggested trying to contact AMD again or trying to Roll back windows again to the previous version to see if the error message was still there.

I tried AMD gain with the story so far and they came up with the solution. (see first paragraph) and it worked.

Microsoft called me every day at the same time to see if the

situation was resolved but were not interested in how the issue was resolved, only that they could close the open case. (Statistics and cases still open affected someone's bonus I suspect). This was even though their latest version of bootcamp was created by Microsoft and was installing the wrong version of AMD software and drivers.

(Still have no idea if the card works properly even though I asked AMD, Apple and Microsoft nobody actually told me how I could test it.