clean out my computer

i think i have a virus, chrome is messed up when i google, it redirects to bing, if i use safari it does the same with smart something and i just need help reseting and cleaning it out without deleting everything on my computer

Posted on Aug 27, 2019 7:40 PM

Similar questions

We Know Chrome malware, how to remove Please, someone, provide an updated April 2020 fix for this problem. My computer does not have "profiles" and I can't get to "admin perfs" unless someone explains to me another way BESIDES clicking a button I don't have. I have downloaded malware bytes and it has done nothing. Avast has also done nothing. All older information related to this has become irrelevant and the Apple store is closed. Help?
218 3
MacBook Pro Virus I clearly have a virus on my laptop. I installed and payed for Norton and it keeps notifying me that my computer is at risk and that they were able to fix some issues but not all. The biggest problem is my search engine. I have it set for Google but when I go to search for something it shows a blank screen with "hi" on it...creepy. So I went to preferences and noticed an odd search engine that I can't even delete. Google chrome keeps on crashing and needing to be verified. I deleted and reinstalled but it's still the same. I also looked up that search engine and it's a confirmed Virus. Safari has the same problem now too. Norton is clearly not helping me - can I get a virus cleanse at an Apple store? Or any recommendations for where/how to remove viruses from my laptop? Thanks!
921 2
comp too slow may have virus Should I erase the entire drive or ? Macbook pro catalina
139 1

2 replies

Barney-15E

Level 10

122,138 points

Aug 28, 2019 3:40 PM in response to aostro

Sounds like you installed Adware. Try MalwareBytes Anti-Malware for Mac.

After removing the Adware, read this article so you don't install Adware again.

Aug 28, 2019 2:36 PM in response to aostro

There are no viruses on Mac.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

clean out my computer

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up