Apple Music not working

Hi guys,


I'm running El Capitan and Apple Music, however, all of a sudden Apple Music does not work. All I get is a spinning wheel.


I tried the method below which worked but I now have a very very old iTunes. If I update it, I get the same old problem of the spinning wheel. I'm based in the UK so not sure if I need a UK specific iTunes.


I had this issue too. macOS 10.11.6 on an Early 2009 Mac Pro that maxes out at 10.11.6

Tried all kinds of things but ended up uninstalling iTunes 12.8 and downgrading to v12.4.3.

(Make sure you have a backup before trying anything like this)

1/ Close iTunes

2/ Open Terminal

3/ sudo rm -r /Applications/iTunes.app

4/ In Finder, click Go>Home

5/ Navigate to Music>iTunes and delete iTunes Library.itl (The older iTunes will complain that this was created by a newer version of iTunes)

6/ Download and install iTunes 12.4.3 https://support.apple.com/kb/DL1892?locale=en_US


Thanks


Posted on Aug 29, 2019 9:32 AM

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4 replies

Aug 29, 2019 1:48 PM in response to A1ps

Hi Alpesh, lots of other people with El Capitan are having the exact same issue all of a sudden. Apple Support does not have a solution or any recommendations.


I tried uninstalling iTunes and installing an older version as well, and it didn't fix the issue. It also wouldn't load my existing music library since it was created on a newer version of iTunes.


I'm hoping the new Music app will fix the issue when it launches in September.

Sep 13, 2019 9:51 AM in response to Jay Nungesser

This is a drag. Downgrading to 12.4.3 worked to connect on my laptop (Macbook Pro 2013, El Capitan), but I haven't done it for my Mac Pro yet. I'm running El Capitan still for software compatibility and stability issues in audio production.

I subscribed to Apple Music basically so my kid can go through whatever kid's movie music she's into at the moment, not music I want to own but music we'll hear 100 times and then never again, but that's about it. I mostly buy the music I listen to. So it was a stretch to pay $10/month for that to begin with.

Oh well, Apple shooting themselves in the foot again. iTunes was never a good application, especially when dealing with metadata.

Sep 13, 2019 10:00 AM in response to jesegel

Hi guys, thanks for the support. I have a quick update for you all, which may also help you. Alas, it means somethings will work and some won't!


The method I mentioned above works, but it means I cannot connect my iPhone 7 to that version of iTunes! But Apple Music does work. Sorry I can't be of more help.

Sep 7, 2019 7:40 AM in response to Jay Nungesser

Hi. I don't think things are going to get any better. I'm running running iOS 12.x on an iPhone SE and iOS 13.x on an iPhone 7+ with the Catalina beta and on a recent synch completely destroyed my playlists on both the iPhone SE and 7+. My purchased iTunes music was okay, but all of the older DRM and some of my older iTunes music purchases will not synch. On top of that, my music that I transferred from my CD collections will no longer play.


On a reset of the music app on the iPhone 7+ completely stripped out my playlists on the Catalina music app, and I had to reload the playlists from a saved playlist file. When I tried another synch on both iPhones, I'm getting the same error messages, won't synch the DRM, some older iTunes purchases and my entire CD collection will not synch.


I tried an experiment with an older iPhone 5C to see what happens to the playlists on Catalina, and, same story, the playslists are corrupted and the 3 types of music will not synch or play.


I looked at some of the corrective actions on some of the other forums and at some of Apple's own solutions and it seems the only way I'm going to be able to play at least some of the music is to upload the library into iCloud. This will not work for me as just my music library (including my purchased music videos) is in excess of 350 GB. An upgrade to iCloud music is 200 GB at $35.88 a year and then storage goes to 2TB at $119.88 a year.


Before the updates and beta experimentation, I could synch my music to any of my supported devices and listen to everything for free. After the updates and betas, I feel like my music is being held hostage and I have to pay a ransom ($600 over 5 year, $1200.00 over 10 years) just to be able to download and play music on my devices for content I've already payed for.


My current workaround is loading my music on to an old android phone I'm using as a media player (love that 128 GB SD card) but this won't play any of the old Apple DRM and unless I invest in a 1 TB SSD (which I won't) I can't get my whole library in there. Also, my playslist won't transfer over for some reason, and I don't have time to build playlist just for an old 'droid phone.


With with all these recent changes, I've lost 3/4 of my iPhone Apps, lost 1/3 of my music (on my devices) and a gained a lot of frustration. Too bad Time Machine can't really be used as a time machine, I would really like to go back in time when things actually worked.

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Apple Music not working

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