Windows iTunes hangs when attempting to play Apple Music
I have iTunes 12.10.1.4 installed under Windows 10 on a PC. I have an individual subscription with Apple Music. I have previously synced all my music and have been able to play music from my library (local files), files in the cloud in playlists, and files directly from Apple Music (via "For You" or a search, for example).
Recently, iTunes started hanging whenever I double-click a track from Apple Music, which not in my playlists or library. iTunes RAM usage increases dramatically and the program does not respond. I have to kill it via Task Manager.
None of the following have solved the problem:
- Launching iTunes in safe mode
- Using a new iTunes library
- Signing out and signing back in within iTunes
- De-authorizing and re-authorizing the PC
- Uninstalling all Apple software, including iTunes, and reinstalling iTunes.
The problem persists: local music files and playlist music play -- anything else from Apple Music crashes iTunes. My Apple Music subscription is active and I can successfully play music from "For You" or searches with iTunes on a MacBook.
Apple email support suggested I call, which I have done, but as this is a service available during office hours only, I am unable to trouble-shoot on a device at home. Also, Apple Support was going to email a link to download an earlier version of iTunes, but this email has not arrived.
Windows, Windows 10
