Asurion is telling me the returned device has Find my iPhone on, but I removed from my Apple ID account. They are going to charge me $500 because we can't find an account that has this phone tied to it. Verizon, Asurion
Does anyone have any ideas on why my son's iPhone would still be showing "Find my iPhone" as being on when we removed using iCloud. I've checked my icloud and his and spoke to our carrier Verizon, Apple Support and Asurion who is telling me they will have to charge me $500 if I can't figure this out. Apple sent me to appleid.apple.com and it shows every device we have ever owned and we removed using that site as well. Asurion is still saying the device is active on someone's Find my iPhone account. Any ideas?
iPhone 8