Purchased movie won’t play or download

Question

Level 1

8 points

Purchased movie won’t play or download

I have a move that I have purchased that I can’t play. Get error message there is a problem loading this content. Also get unable to download movie. I paid for this movie ????

iPhone 8 Plus

Posted on Aug 31, 2019 1:24 PM

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Answer 1

Best reply

Joseph_S.

Community Specialist

Sep 2, 2019 7:03 AM in response to Charly113

Hello Charly113,

Thank you for posting in the Apple Support Communities. I understand you're unable to play a movie from the iTunes Store.

I notice you're on cellular data; as a starting point, try connecting to Wi-Fi. Does that make a difference? This would help to determine more about what's causing the issue.

Does it help if you Restart your iPhone, iPad, or iPod touch?

I hope this helps get you started. Take care.

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Answer 2

Charly113 Author

Level 1

8 points

Sep 2, 2019 4:35 PM in response to Joseph_S.

Hmm not sure I understand why WiFi would be needed when all my other purchased movies work fine. But ok so here is it with WiFi same issue.

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Answer 3

Charly113 Author

Level 1

8 points

Sep 2, 2019 4:43 PM in response to Charly113

Tried the reset still the same unable to load content. I’m not a trouble shooting guru but if all my other Apple movies work and this one doesn’t guess the movie is the issue?

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