Purchased movie won’t play or download

Hello Charly113,

Thank you for posting in the Apple Support Communities. I understand you're unable to play a movie from the iTunes Store.

I notice you're on cellular data; as a starting point, try connecting to Wi-Fi. Does that make a difference? This would help to determine more about what's causing the issue.

Does it help if you Restart your iPhone, iPad, or iPod touch?

I hope this helps get you started. Take care.

Hi Charly113,

Thanks for the reply. Glad to hear that restarting resolved the issue for you. Have a good one.

Coming across this same problem, rented a movie still have 23 hours left to watch it, but it won't let me play it. It says I don't have access.