Make sure both memory modules are full locked in place on both sides of the modules. Sometimes the plastic latches can come unlatched. These are very small narrow triangular protrusions on each side of the plastic latches which actually lock the memory in place. They can be easily damaged or worn.
You can use a toothpick to very carefully press on the module closest to the keyboard to make sure the module is fully locked in place. Just be sure to press on an empty area near the edge of the memory and make sure the toothpick doesn't slip as it is very easy to damage the very small surface mount components on the memory module.
Then gently press on the other module which is closest to the bottom case.
Sometimes just re-seating and confirming the memory is fully latched in place is enough. Sometimes when installing the second module (closest to the bottom case) the first module can become unlatched since they share the plastic arms on each side.
Whenever working on a laptop, make sure to disconnect the power adapter from the laptop as well as disconnecting the battery from the Logic Board.
I suspect the lower memory slot (the one closest to the Bottom Case) is the source of the problem. I've seen some posts where people put a shim between the modules. I actually removed the "cushion" from the center of the Bottom Case and covered the area where the cushion was removed with electrical tape to keep the bottom case from shorting out the memory.
Good luck.