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User profile for user: mahnoor49
mahnoor49 Author
User level: Level 1
4 points

SOMETHING UNUSUAL IS HAPPENING

Ok so I have been getting mails from apple support from the last 2 days saying your account information has been changed. Firstly, I didn’t do anything but to make things safer I changed my password 2 days back when I got the mail. Today again I received the same mail saying “your account information has been changed billing/shipping”.

i went to my settings and checked my “billing/shipping” to see if some unusual information is there but there was nothing. My question is why is it happening? I mean it’s really weird plus I keep on getting these mails. Why is it happening?! Please help me out. THANK YOU.

iPhone 7

Posted on Sep 3, 2019 3:14 AM

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
256,644 points

Posted on Sep 3, 2019 3:18 AM

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The link below has information to help identify fraudulent emails.

https://support.apple.com/en-us/HT204759

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User profile for user: stedman1
stedman1
Community+ 2024
User level: Level 10
256,644 points

Sep 3, 2019 3:18 AM in response to mahnoor49

It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.

reportphishing@apple.com

The link below has information to help identify fraudulent emails.

https://support.apple.com/en-us/HT204759

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,069 points

Sep 3, 2019 6:17 AM in response to mahnoor49

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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SOMETHING UNUSUAL IS HAPPENING

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