Static with apple car play

Question

Level 1

6 points

Static with apple car play

I have an iphone XS and a 2016 Chevy Traverse. After the last update on my phone my quality on all phone calls has dropped dramatically when using Bluetooth or USB. I also have issues with connecting to services like Pandora with my unlimited cellular service (AT&T) Chevy looked at radio and said this is an Apple issue with the latest update. Is this true? What can be done, I am not selling my car😳

iPhone XS

Posted on Sep 3, 2019 11:30 AM

Reply

Answer 1

Joseph_S.

Community Specialist

Sep 4, 2019 9:28 AM in response to Hauntedhagg

Hello Hauntedhagg,

Thanks for using Apple Support Communities.

It sounds like you are having issues with the sound quality using CarPlay with your iPhone. Check out this article with steps to follow to

Set up CarPlay with your iPhone - Apple Support

While the article talks about setting up CarPlay specifically, it also has steps you can check out to troubleshoot issues with CarPlay.

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

Make sure that Siri is turned on.
Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
If possible, connect your iPhone to a different USB port in your car.
Try a different Lightning to USB cable. Make sure that the cable is certified.
Update to the latest version of iOS.
Check your car’s manual for help. You might need to install firmware updates for your stereo.

Let us know how it goes.

Best regards.

Reply

Static with apple car play

Similar questions