iTunes not connecting to the iTunes Store or Apple Music. Using Mojave 10.14

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Level 1

8 points

iTunes not connecting to the iTunes Store or Apple Music. Using Mojave 10.14

I have not been able to access Apple Music or the iTunes Store. It only will show music that is dowloaded in my library. I am able to browse the internet and have no problem with my internet connection. On a separate issue, I have not been able to fully download the latest Mojave update. It has downloaded 926MB out of the 2.71GB update. It keeps reading the error, "Installation Failed. An error occurred while installing the selected updates." Does anyone have any solutions?

MacBook Pro

Posted on Sep 3, 2019 3:16 PM

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Answer 1

Best reply

rose_10

Community Specialist

Sep 4, 2019 1:05 PM in response to yukondb

Hello yukondb,

Welcome to the Apple Support Communities. It sounds like you're not able to access certain stores on your Mac as well as not update it to the latest version. You've reached the right place.

Here are some steps that can help:

Update your Mac in safe mode: Use safe mode to isolate issues with your Mac - Apple Support

Thanks and have a great day.

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Answer 2

yukondb Author

Level 1

8 points

Sep 5, 2019 9:33 AM in response to rose_10

Yes this fixed both issues. I had items in the Login list that were causing problems and needed to be removed.

Thank you for your help!

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iTunes not connecting to the iTunes Store or Apple Music. Using Mojave 10.14

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