My phone will not receive phone calls but it allows me to make phone calls completely fine.

Question

My phone will not receive phone calls but it allows me to make phone calls completely fine.

Has anyone else experienced this? Where they cannot receive calls but they can perfectly fine make calls out. I’m very confused and frustrated because Telus wasn’t any help. And because I’m waiting on calls back about future jobs. I’ve reset my entire phone and started it back up as a new iPhone. It’s not on do not disturb or on airplane mode and neither is my watch. I’ve taken the SIM card out and re put it back in then restarted the phone again. Any help or ideas would be amazing thanks.

iPhone 8 Plus

Posted on Sep 4, 2019 8:35 AM

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Answer 1

Top-ranking reply

kb1951

Level 10

125,069 points

Sep 4, 2019 8:48 AM in response to Erinmariannematthews

You need to work this out with the carrier. See if this helps: https://support.apple.com/en-us/HT204027

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Answer 2

ChrisJ4203

Level 10

231,050 points

Sep 4, 2019 1:04 PM in response to Erinmariannematthews

If the call is going straight to voicemail, I would discuss it again with the carrier. That is not a phone error, that sounds more like a carrier error. They are the ones that control if you have the ability to receive calls, including call forwarding and conditional forwarding.

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Answer 3

Sep 4, 2019 1:12 PM in response to Erinmariannematthews

I agree with Chris. If possible, you want to talk to upper level tech support, not just the tier 1 folks who are really just regular customer service. They're generally great at the common stuff but, when it gets weird, you need to escalate.

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