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Cannot reset old iPad with old Apple ID

Hi, I have an old iPad that I am trying to restart and activate. I am stuck at the Apple ID Activation Lock. the Apple ID is very old and not one I use anymore, and it is saying that it cannot be used to activate the iPad even after I reset the password. Can you help me activate my iPad please?




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iPad 2

Posted on Sep 4, 2019 11:56 PM

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Posted on Sep 5, 2019 12:09 AM

Have you tried your newer Apple ID and password, instead?

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Cannot reset old iPad with old Apple ID

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