Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone does not connect to MacBook Pro

When I try to connect my iPhone 8 to my MacBook Pro with the piece with USB-ports, no iPhone seen ms to be recognized in iTunes. However, my phone does charge.


How can I fix this?


Thank you!

Posted on Sep 5, 2019 1:11 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2019 1:20 PM

Your iPhone may be charging but the very fact that it is not recognising the iPhone may mean two things...


  1. Try the steps mentioned here --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  2. Check this --> Identify counterfeit or uncertified Lightning connector accessories

Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.


If you use a counterfeit or uncertified Lightning accessory, you could see these issues:

  • Your iOS device could become damaged
  • The cable might be easily damaged
  • The connector end might fall off, get very hot, or might not fit properly into your device
  • You might not be able to sync or charge your device

Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.

Compare packaging and writing on the cable

To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:

 

Some accessories might have a previous version of the MFi badge:

 

An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.

A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.

3 replies
Question marked as Top-ranking reply

Sep 5, 2019 1:20 PM in response to astrid161

Your iPhone may be charging but the very fact that it is not recognising the iPhone may mean two things...


  1. Try the steps mentioned here --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
  2. Check this --> Identify counterfeit or uncertified Lightning connector accessories

Apple recommends using only accessories that Apple has certified and that come with the "Made for Apple" badge. Learn about the issues that counterfeit or uncertified Lightning accessories can cause and how to identify these accessories.


If you use a counterfeit or uncertified Lightning accessory, you could see these issues:

  • Your iOS device could become damaged
  • The cable might be easily damaged
  • The connector end might fall off, get very hot, or might not fit properly into your device
  • You might not be able to sync or charge your device

Only Apple makes the USB-C to Lightning Cable. There are no "Made for Apple" USB-C to Lightning cables.

Compare packaging and writing on the cable

To identify counterfeit or uncertified cables and accessories, look carefully at the accessory's packaging and at the accessory itself. Certified third-party accessories have the MFi badge on their packaging:

 

Some accessories might have a previous version of the MFi badge:

 

An Apple Lightning to USB cable has "Designed by Apple in California" and either "Assembled in China," "Assembled in Vietnam," or "Indústria Brasileira" on the cable about seven inches from the USB connector. You'll see a 12-digit serial number at the end of this text.

A certified, third-party Lightning to USB cable usually has company branding on the Lightning-connector end.

iPhone does not connect to MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.