recall of iPhone 7

iPhone 7 Repair Program for "No Service" Issues

Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

These affected units were manufactured between September 2016 and February 2018 and sold in China mainland, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.

Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.

Below are the three model numbers that are eligible for this program. You can find the model number on the back of your iPhone 7.

Eligible ModelsModel numberCountry/RegionA1660, A1780ChinaA1660Hong Kong

Macao

U.S. (includes Puerto Rico and U.S. Virgin Islands)A1779Japan

so if this is what is on the web site, why is Apple customer support so resistant to helping us?

I have 4 other apple phones on my AT&T account that are not having this trouble but Apple wants to blame my carrier! Take the SIM card out and put it in an old 6 that doesn't hold a charge anymore and the SIM works! Still it is the carrier that is at fault.

makes me question if I really want to continue with an apple phone, plenty of other good phones on the market.