I have googled this and see that this is happening on many phones with many services. One person had 2 of the exact phones in the home and one worked and one didn’t. I have an iPhone XR with spectrum cell and internet service. Anyone know how to fix this issue? I have tried everything I found on the web.tried.
I have a strong internet signal. Any ideas?
iPhone XR
If Wi-Fi calling is enabled the phone will always use Wi-Fi for calls even if you are connected to the cellular network, unless the Wi-Fi bandwidth is insufficient to complete the call. The status line at the top will say "<carrier name> Wi-Fi." Like this:
But your carrier must provision it on your account before you can enable it. See: Make a call with Wi-Fi Calling - Apple Support
Turn off Airplane mode and try again.
Do as the message says and contact Spectrum.
~Lyssa
Open your iPhone and put your finger at the top right of the display and slide it down to open the Control Center.
Click on the airplane icon to turn it off.
Can you log into their website and see what is listed for your calls?
I did. Talked to two people - they don’t know.
if I turn off airplane mode, how do I force a WiFi call?
You can't if it isn't set up yet.
So my phone is using Wi-Fi calling?
so I guess mine is working. But, I will only know for sure when I don’t have cell service but I do have Wi-Fi.
Thank you!
No, not necessarily. It doesn't say Spectrum Wi-Fi.
No, look at Mr. Finch's screen again, see how it says WiFi right after AT&T? That is what yours should look like.
Thanks, I am going to call Spectrum again. Between this and their streaming app - I have spent a lot of time with them.
Spectrum told me that all my calls have been over Wi-Fi. I am not convinced.
Wi-Fi calling intermittent but mostly not working
