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My phone has requested I log in to my apple ID to update my Apple ID. It won't complete the log in though, so every time I enter it it then shows a pinwheel that never loads and I get stuck with a frozen phone. My phone won't load messages or apps and shows black screen and then closes it. I have tried resetting and turning the phone off and on again and nothing seems to be working. Any suggestions welcome

iPhone SE

Posted on Sep 9, 2019 2:33 AM

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Posted on Sep 9, 2019 5:42 AM

Did you try a factory reset? Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting


Backup - Restore your device from an iCloud or iTunes backup

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