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Joined with a family plan but it won’t connect me. how do i get connected?

I am doing family sharing and i am trying to get apple music through it, someone in the family joined with a family plan but it won’t connect me. how do i get connected? am i doing something wrong?




[Re-Titled by Moderator]

iPhone XR

Posted on Sep 10, 2019 3:51 PM

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Question marked as Best reply

Posted on Sep 11, 2019 3:53 AM

One member of the Family Sharing group, preferably the organizer, should get the Apple Music Family subscription. The Individual or Student subscriptions cannot be shared. You have to join the group with the Apple ID as used on your devices.


Family Sharing - Apple Support

Set up Family Sharing - Apple Support

Get an Apple Music Family subscription - Apple Support


The Family Sharing organizer should activate the option to share Apple Music:



Apple Music users should activate the Apple Music features in Settings or Preferences on their devices. And also turn on iCloud Music Library for more features with Apple Music.




Get help with iCloud Music Library - Apple Support

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch
First, restart your iOS device
If you still can't see it after the restart:
1. Turn off iCloud Music Library and then turn it back on.
2. Sign out of the iTunes Store and then sign back in.
2 replies
Question marked as Best reply

Sep 11, 2019 3:53 AM in response to big293

One member of the Family Sharing group, preferably the organizer, should get the Apple Music Family subscription. The Individual or Student subscriptions cannot be shared. You have to join the group with the Apple ID as used on your devices.


Family Sharing - Apple Support

Set up Family Sharing - Apple Support

Get an Apple Music Family subscription - Apple Support


The Family Sharing organizer should activate the option to share Apple Music:



Apple Music users should activate the Apple Music features in Settings or Preferences on their devices. And also turn on iCloud Music Library for more features with Apple Music.




Get help with iCloud Music Library - Apple Support

If you can’t see iCloud Music Library on your iPhone, iPad, or iPod touch
First, restart your iOS device
If you still can't see it after the restart:
1. Turn off iCloud Music Library and then turn it back on.
2. Sign out of the iTunes Store and then sign back in.

Joined with a family plan but it won’t connect me. how do i get connected?

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