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Email from "Apple Support" (support@apple.com) saying Apple ID had been used on new device, and I needed to verify.

Is this a scam or phishing attempt? Does Apple Support ever contact users via email for such issues and if so, what would be the sure signs that it is a valid email? Thanks.

Posted on Sep 11, 2019 12:03 PM

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Question marked as Top-ranking reply

Posted on Sep 11, 2019 12:34 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



7 replies
Question marked as Top-ranking reply

Sep 11, 2019 12:34 PM in response to jd78p

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams


Identifying legitimate emails from the iTunes Store


Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.


Apple ID device list -Check to see where you‘re signed in


 Apple ID Password Change


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.



Email from "Apple Support" (support@apple.com) saying Apple ID had been used on new device, and I needed to verify.

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