Is this a scam or phishing attempt? Does Apple Support ever contact users via email for such issues and if so, what would be the sure signs that it is a valid email? Thanks.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.
Apple ID device list -Check to see where you‘re signed in
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams
Identifying legitimate emails from the iTunes Store
Check your device list to see if there is a device signed in that you don't recognize. You can remove the device using the steps in the article below. If you find one, change your password.
Apple ID device list -Check to see where you‘re signed in
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.
i bought a used phone and facorty reset and assigned new id but it did not work
hi sir
i bought a used phone and facorty reset and assigned new id but it did not work
unable activation
Hi hello i have credit card charges that i can't cancel them please cancel all my subscriptions at apple store Thanks
Email from "Apple Support" (support@apple.com) saying Apple ID had been used on new device, and I needed to verify.
