The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
when I make a Group FaceTime call I see their faces but I’m a blank square? How do I fix this?
iPhone XR
You don't need to factory reset.
Can you take a selfie with your camera? When you initiated this call were you on your home WiFi or someplace else?
Try a forced restart: Press the volume up button and release it then immediately press the volume down button and release it, then hold the side button until you see the Apple logo and release the button.
Have you tried to factory reset your phone ?
Which iPhone do you have? Are they seeing you?
Follow the steps I included in the other post. It will not remove anything from your iPhone.
Iphone XR and no they don’t see me. I am trying to do a call with 2 others and they can’t see me and all I see is a box with my initials.
No I would rather not do that
Yes I can take selfie and yes on home WiFi
not sure about ur forced restart I shut down?
Thank you!! That worked!!
FaceTime calling
