Previously I was experiencing freezes, but this time the macbook pro didn't recognize its keyboard and trackpad. I found similar problems on the internet, but no one has seen this screen. I wonder if I have a different problem? I'm waiting for your help. thanks
MacBook Pro Retina
You'd better contact Apple support or make Genius Bar reservation or go to Apple authorized service provider to examine your MacBook Pro.
https://support.apple.com/en-us/HT201232
https://www.apple.com/retail/geniusbar/
You'd better contact Apple support or make Genius Bar reservation or go to Apple authorized service provider to examine your MacBook Pro.
https://support.apple.com/en-us/HT201232
https://www.apple.com/retail/geniusbar/
Hi,
Resetting SMC could solve the problem.
Hold down Shift+Control+Option and the Power button at the same time. Release the keys and look to see if the MagSafe adapter briefly changes color. If it does, the SMC reset has worked.
I fixed the problem with the new trackpad flex cable. 👍🏻
I tried to reset SMC, but it didn’t solve my problem. Macbook can work with external keyboard and mouse but still same problem. Thank you for your help.
Thank you for your advice. I will continue my research today. If the problem doesn't seem to get better, I'll go ask for help.
Macbook Pro doesn’t recognise the keyboard and trackpad
