Prime Video No Longer Playing On Apple 4K TV

Bought my Apple 4K TV the last week of Aug 2019 and Amazon Prime Video worked great. September 10th, 2019 it stopped working. It won’t play videos and only gives me a message, “Something went wrong. Please try again later. For more help, go to amazon.com/videohelp. First, that video help is noting but question answer nonsense. No help at all. I called Amazon and they created a ticket, but didn’t have a solution. I called Apple and they pretty much fell back on the, “well it’s a third party issue,” with no solution. Something definitely happen on the 10th of September, because I had no problems with anything until than. Does anyone have an answer to get it to work, because Apple nor Amazon does?

Posted on Sep 12, 2019 10:49 AM

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Posted on Sep 12, 2019 5:58 PM

It’s an Amazon software issue. There is another thread going on this. 4K Amazon content is triggering the Prime app error. Quick fix is to close out of Prime, change your Apple TV video resolution to 1080p and then relaunch. It worked for me, but it’s a temporary fix to an Amazon problem.

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Prime Video No Longer Playing On Apple 4K TV

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