Unusual pop ups

Hi,

Since few days I have been receiving pop ups from phone setting asking to update my Apple ID. I ignored it initially because there was no reasonable reason to update it. Later, I also started to receive pop ups asking ‘A verified phone number is required’ wherein I am asked to provide Chinese phone number. I stay in Dubai and not sure how and why this things are happening. Just to be safe from any hacking I went on my laptop to change my Apple ID password and did so, but that didn’t stop anything. I then updated new password of Apple ID on my iPhone but not sure what about Chinese number pop up.

Attaching screen shoots for you info.

iPhone XS

Posted on Sep 12, 2019 2:28 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 13, 2019 3:57 PM

Hi Hammer5577,


It sounds like you’re receiving an unexpected pop up in your Apple ID settings. I’m happy to provide some steps that may help.


From what you describe, it sounds like your Apple ID region may have somehow been switched to China. I advise using the steps below to make sure the country/region is set correctly:


Change your Apple ID country or region - Apple Support


You may also want to click the link in your screen shot that says “Not a Chinese citizen residing in China?” If the above doesn’t work.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 13, 2019 3:57 PM in response to Hammer5577

Hi Hammer5577,


It sounds like you’re receiving an unexpected pop up in your Apple ID settings. I’m happy to provide some steps that may help.


From what you describe, it sounds like your Apple ID region may have somehow been switched to China. I advise using the steps below to make sure the country/region is set correctly:


Change your Apple ID country or region - Apple Support


You may also want to click the link in your screen shot that says “Not a Chinese citizen residing in China?” If the above doesn’t work.


Take care.

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Unusual pop ups

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