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Purchased iPhone six while iPhone 11 available

Few days ago I walk-in to an Apple store and asked Apple rep about when iPhone 11 will be available to purchase and he said that he doesn’t know, and based on that I bought the iPhone XS.

In the last few days that iPhone 11 is available and I may need to pay additional 500$ to trade it.

While I’m very disappointed.

Any advice about what can be done in such case?

iPhone XS

Posted on Sep 12, 2019 8:36 PM

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Question marked as Best reply

Posted on Sep 12, 2019 8:42 PM

Hello!


If purchased from an Apple Retail Store or Apple Online, you do have the the 14 day grace period to receive a refund. returns_refund


If purchased from a different retailer, you will want to reach out to them about returning.


Last option is trading in or selling to a private party: trade-in


Apple employees (minus high up corporate) find out about the new releases and dates when the public does.


Cheers!

2 replies
Question marked as Best reply

Sep 12, 2019 8:42 PM in response to Avirik

Hello!


If purchased from an Apple Retail Store or Apple Online, you do have the the 14 day grace period to receive a refund. returns_refund


If purchased from a different retailer, you will want to reach out to them about returning.


Last option is trading in or selling to a private party: trade-in


Apple employees (minus high up corporate) find out about the new releases and dates when the public does.


Cheers!

Purchased iPhone six while iPhone 11 available

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