403 Forbidden - Get Support Error

Important: iPhone: Wi-Fi Vs. Cell Data:

Eric Root Said:

”Are you running any anti - virus programs? Using a VPN?”

———-

Nothing of sorts on my Mac nor on my iPhone — Still Performing TM. On the iPhone, the URL is the same, yet cell data goes right through. Thing is, I have no capability of putting my Mac on Cell Data.

So, based on the above specs, it makes sense that “Get Support” would work on the Mac through use of Cell Data (though I obviously would don’t know).

———-

Screenshot of iPhone on Wi-Fi:

https://getsupport.apple.com/?caller=home&PRKEYS=

403 Forbidden Apple

———-

Screenshot of iPhone on Cell Data:

https://getsupport.apple.com/?caller=home&PRKEYS=

Get Support Hello, [User Name] We’re here to help. Choose a product and we’ll find you the best solution. Connect by phone, chat, email, and more.

Thank you for getting back to me Eric.

In the mean time, I’ve been backing this up (It’s taking a bit). Expect more on this soon, along with the report :)

Copy & Paste — will do.

I contacted Apple, to get this sorted out. I’m using a Public LAN (PLAN) with no Encryption. We created the Admin Users; reset NVRAM and SMC; booted in Safe Mode — still the same issue.

My iPhone gives me same the error. Being on cell data changes all of this.

Screensharing kept cutting out. Sprint is not the Provider (I’m told Sprint disallows screensharing with Apple while on Cell Data — But I use Verizon and got that error also).

So, with Wi-Fi giving the error on the both iPhone, we’ve concluded it’s the Wi-Fi. I’m told to contact the ISP, but where I am, there only a PLAN — which I have not call over.

Go back to normal location and this all might change.

Updated Reply:

Thank you for getting back to me Eric.

I’ve been backing this up (It’s taking a bit). Expect more on this soon, along with the report :)

Copy & Paste — will do.

No AV software is used not any VPNs.

I contacted Apple, to get this sorted out. I’m using a Public LAN (PLAN) with no Encryption.

We created the Admin Users; reset NVRAM and SMC; booted in Safe Mode — still the same issue. My iPhone gives me same the error. Being on cell data changes all of this.

Screensharing kept cutting out. Sprint is not the Provider (I’m told Sprint disallows screensharing with Apple while on Cell Data — But I use Verizon and got that error also).

I’m told to contact the ISP, but where I am, there only a PLAN — which I have not call over.

So, with Wi-Fi giving the error on both the iPhone and Mac, we’ve concluded it’s the Wi-Fi that’s creating all of this.

If I return back to my normal location, this all might change back to how it was.

In the mean time, I’m going to let this backup proceed.

Expect the report soon.

Thanks again Eric.

I saw the Mac was off; turned on the Mac; and now I have a folder with a question mark. I’m going to need to restore this. Currently, I’m in Internet Recovery. As for the report, was it received?

Thanks Again Eric.

Yes. I am referring to the Etrecheck. I don’t have the report, having the drive gone down. It’s not in my sent folder. There’s no draft. I may not have sent it with that crash. MS Outlook <-Pshhh!

Internet Recovery went through. Right now it’s reinstalling the Mac OS. Reads 5 hours — for me, usually it hustles at about 45 minutes through.

For Note: I still have that error on my iPhone in Wi-Fi, but not in Cell Data. So, it’s the Wi-Fi without a doubt.

I most likely won’t get back on this for a bit. I’ll probably end up taking this in for a Genius Bar Appointment, should the Migration Assistant fail.

Expect a reply in this soon.

—TheLittles

No. I’m told by Apple to contact the ISP, but where I am, there only a P LAN — which I have not call over. I am not using my own router. So, nothing can be done on my end, for the time being. I'll check this later today, when I get back to my own location, and will reply with an update on where things go from there.

Thanks again Eric 🙂

Great news! I am back to my original location. It works 100% as intended. It was, indeed, the network connection!

🙂

Something's up on my end.

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