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Mail crashes when I execute Erase Deleted Items

When I finish with Mac Mail I go to Mailbox<Erase Deleted Items<In All Accounts. After about 15-20 seconds it crashes.

I went through and did the Erase Deleted Items on individual accounts and looks like it's just one of my iCloud accounts that is causing the crashes.


Here is the crash report:

Process:               Mail [911]


Path:                  /Applications/Mail.app/Contents/MacOS/Mail


Identifier:            com.apple.mail


Version:               11.5 (3445.9.1)


Build Info:            Mail-3445009001000000~2


Code Type:             X86-64 (Native)


Parent Process:        ??? [1]


Responsible:           Mail [911]


User ID:               501




Date/Time:             2019-09-14 18:10:10.858 -0700


OS Version:            Mac OS X 10.13.6 (17G7024)


Report Version:        12


Anonymous UUID:        79D0EEDA-FFF3-0E46-30CE-E89E3776046C






Time Awake Since Boot: 2700 seconds




System Integrity Protection: enabled




Crashed Thread:        14  Dispatch queue: IMAPNetworkTaskHandler queue (QOS: BACKGROUND)




Exception Type:        EXC_CRASH (SIGABRT)


Exception Codes:       0x0000000000000000, 0x0000000000000000


Exception Note:        EXC_CORPSE_NOTIFY




Application Specific Information:


*** Terminating app due to uncaught exception 'NSRangeException', reason: '*** -[__NSArrayM objectAtIndexedSubscript:]: index 9223372036854775807 beyond bounds [0 .. 298]'


terminating with uncaught exception of type NSException


abort() called


MacBook

Posted on Sep 14, 2019 6:23 PM

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Question marked as Top-ranking reply

Posted on Sep 15, 2019 1:30 PM

Two suggestions...


Disconnect from the Internet & try it.


Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

5 replies

Mail crashes when I execute Erase Deleted Items

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