security question to reset security question

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Level 1

11 points

security question to reset security question

today i got email from apple

"your apple id was locked due to security reasons

please verify your identity within 24 hours "

so when i click on the link and entered my email and password i got security questions that i never set on my id and when i try to reset them it ask me for another security question

how could i reset them with this method when i dont know them??

i have access to any information that is needed like email , password , rescue email , but it only ask me for another security question to reset my security questions :|

( OMG!!! What the... )

can someone help me please???

iPhone 6s

Posted on Sep 17, 2019 7:40 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Sep 17, 2019 7:52 AM in response to matinhemmat

Apple won't send you an email/text telling you your account is disabled/restricted or will be disabled/restricted. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. You won’t receive a response.

reportphishing@apple.com

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Answer 2

Eric Root

Level 10

685,221 points

Sep 17, 2019 8:18 AM in response to matinhemmat

If the steps in the article below don’t work, contact Apple ID Support, although I’m not sure they will be able to help.

Apple ID - If you forgot the answers to your Apple ID security questions

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Work through the screens to get a chat option. You may need to pick a problem that is slightly different than yours to get a chat option.

Apple Support using Twitter

Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.

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