Mail inbox not receiving emails

Mail inbox not receiving emails

Why is my inbox showing "offline"?

I can send emails, but suddenly the inbox stopped working.


Posted on Sep 17, 2019 9:50 PM

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Question marked as Top-ranking reply

Posted on Sep 18, 2019 6:34 AM

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

1 reply
Question marked as Top-ranking reply

Sep 18, 2019 6:34 AM in response to Sept19Help

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

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Mail inbox not receiving emails

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