My iPhone is locked in iTunes and I can't restore to factory settings
my iPhone is locked in iTunes and I cant restore to factory settings nor can I restore it with my icloud. anyone know how I can fix this problem?
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From your description is hard to tell the exact problem you are having.
Perhaps some of the following Apple support documents may give you some help.
If your iPhone, iPad, or iPod touch won't turn on or is frozen
https://support.apple.com/en-us/HT201412
If iTunes doesn't recognize your iPhone, iPad, or iPod
https://support.apple.com/en-us/HT204095
Update to the latest version of iTunes
https://support.apple.com/en-us/HT201352
Update your iPhone, iPad, or iPod touch