I Dropped My iChild!

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Level 1

8 points

I Dropped My iChild!

I was walking into church tonight and dropped my iPad Pro. It fell face down and the screen shattered. :-( Fortunately, I have Apple Care+. Does anyone know how I begin the process of filing a claim?

iPad Pro 10.5-inch, Wi-Fi

Posted on Sep 18, 2019 5:30 PM

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Answer 1

Top-ranking reply

babowa

Level 9

78,417 points

Sep 18, 2019 5:43 PM in response to drwms

Contact Apple support (one way is to use the link in the upper right corner of this page); after some triage questions, you should be offered a couple of different ways (mail it in or take it to an Apple store, for instance).

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Answer 2

MichelPM

Level 10

81,278 points

Sep 19, 2019 10:28 AM in response to drwms

If you simply bring in that iPad Pro into your nearest, ”local” Apple Store location, you'd be able to get service right away and walk out with another replacement iPad for a small $49 replacement fee under AppleCare+, in the same day.

Get a good case for this iPad Pro this time around.

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Answer 3

drwms Author

Level 1

8 points

Sep 20, 2019 3:08 AM in response to MichelPM

Thank you, MichalPM. You were spot on with your answer. I opted, instead to use the Express replacement option since my schedule I’m traveling. Apple is sending me a replacement and package materials to return the broken one.

As as a side note, I highly recommend Apple Care+ to anyone reading this. In my line of work, my iPad is a necessary component to being successful. Having this insurance (and other values in the program) is extremely beneficial.

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