Hey! the cost of the app was charged to my account even though I had already unsubscribed. the purchase history also states that the order will expire on September 15, 2017 and will not be renewed, but the payment still went out of my account. How this is possible?
iPhone 8
If you cancelled the subscription at least 24 hours prior to its renewal date (the date you've given is 2 years ago) but were still charged contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
If you cancelled the subscription at least 24 hours prior to its renewal date (the date you've given is 2 years ago) but were still charged contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)
Contact iTunes Support
you can apply for a refund within 10 days if it’s an app made by apple ( like Apple Music, etc)
Did you cancel its auto-renewal at least 24 hours prior to its renewal date ?
Oh im sorry, I mean 2019!
Yes. I canceled my order long time ago. the picture shows that the order has expired on 15.09.2019 but still I got email today, that the app has been charged a new price today 18.9.2019
I need help
