You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro 2017 Screen Issue

My Macbook Pro 2017's displays some strikes in the screen. I think it's the cable problem. It's still covered by Protection Plan.

As I know, the reason is the cable damaged because it's too short.

After sending to Apple Support to fix it, will Apple replaces a longer cable to address this issue forever? or just replace an old one?


Thank you

Posted on Sep 19, 2019 9:25 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2019 9:32 AM

ThangNguyen16 wrote:

My Macbook Pro 2017's displays some strikes in the screen. I think it's the cable problem. It's still covered by Protection Plan.
As I know, the reason is the cable damaged because it's too short.
After sending to Apple Support to fix it, will Apple replaces a longer cable to address this issue forever? or just replace an old one?



A new cable.


Take it in—Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/



Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/


Similar questions

1 reply
Question marked as Top-ranking reply

Sep 19, 2019 9:32 AM in response to ThangNguyen16

ThangNguyen16 wrote:

My Macbook Pro 2017's displays some strikes in the screen. I think it's the cable problem. It's still covered by Protection Plan.
As I know, the reason is the cable damaged because it's too short.
After sending to Apple Support to fix it, will Apple replaces a longer cable to address this issue forever? or just replace an old one?



A new cable.


Take it in—Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/



Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/


Macbook Pro 2017 Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.