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Smart battery case charger problem

does anyone else only get a flashing white light when trying to charge your battery case

Posted on Sep 19, 2019 11:07 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2019 10:22 AM

Hi colinjon,


Welcome to Apple Support Communities. I understand you're seeing a flashing white light when you attempt to charge the Smart Battery Case. I'll be happy to help.


The Smart Battery Case should display either an amber status light while the case is charging or a green status light when the case is fully charged. With the flashing white light, I recommend following the steps outlined in this helpful article: Charge your iPhone with your Smart Battery Case Specifically, I recommend following the section that says, "Get help."


If you continue to experience the same behavior, I recommend contacting Apple Support to review your service options. You can contact them through this link here: Contact Support


Cheers!

1 reply
Question marked as Top-ranking reply

Sep 20, 2019 10:22 AM in response to colinjon

Hi colinjon,


Welcome to Apple Support Communities. I understand you're seeing a flashing white light when you attempt to charge the Smart Battery Case. I'll be happy to help.


The Smart Battery Case should display either an amber status light while the case is charging or a green status light when the case is fully charged. With the flashing white light, I recommend following the steps outlined in this helpful article: Charge your iPhone with your Smart Battery Case Specifically, I recommend following the section that says, "Get help."


If you continue to experience the same behavior, I recommend contacting Apple Support to review your service options. You can contact them through this link here: Contact Support


Cheers!

Smart battery case charger problem

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