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If you don't receive an instant transfer after 2 hours, or you don't receive a 1 to 3 business day transfer after 3 business days, contact us. If you think that you entered the wrong bank account or routing number, contact us.
If you can't transfer money, make sure that your devices meet the requirements:
- Check for iOS or watchOS updates.
- Make sure that your device is eligible.
- Make sure that you have a Wi-Fi or cellular connection.
After each step, try to transfer money again:
- For 1 to 3 business day transactions, make sure that you added an eligible United States bank account and that you entered the correct account and routing numbers. If you enter the wrong numbers, the transfer might go to the wrong account.
- Instant transfers require you to use the billing address that matches your selected debit card.
- Check the limits. The minimum amount that you can transfer to your bank account is $1. If your balance is less than $1, you can transfer your total balance as an exception to the minimum. The maximum amount that you can transfer per transaction is $10,000.
- Make sure you aren't using accents when you enter your name.
If you still can't transfer money to your bank, you might need to verify your identity.