iOS 13 Music App album art is incorrect.

I've got an iPhone XR and just upgraded to iOS 13. I go to the Music App and the album art is associated with the wrong playlists for about 1/3 of the library - and when I close and reopen the app, the incorrect pairings of image to file has shifted (example: the album cover for a U2 album was showing for a YES album the first time, now the U2 album has the correct cover, but a Talking Heads album has the art work for a Dave Brubeck album...etc.)


I have rebooted the phone, re-synced the music library on the phone, even removed all of the playlists, etc. and re loaded them and the issue remains.

iPhone XR

Posted on Sep 19, 2019 7:35 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2020 4:06 AM

Hi all,


I'm not sure if the following has already been discussed, but here's a solution that works for me. It's somewhat time-consuming, especially if you have thousands of files in your iTunes library. As an indicator, I have around 4,000 files and the following takes about 45 minutes to complete. :-(


Before you begin, understand that your iPhone's music library will be erased if you proceed. So please take this precaution: ensure that the iTunes library on your computer contains everything you want on your phone: songs, playlists and cover art.


  1. Disconnect your iPhone from your computer
  2. On your computer, open iTunes
  3. Navigate to: iTunes > Edit > Preferences > Advanced
  4. Ensure Keep iTunes Media folder organised is deselected
  5. OK
  6. iTunes > Edit > Preferences > Advanced
  7. Ensure that Keep iTunes Media folder organised is selected
  8. OK.


This forces iTunes to re-read its library and rebuild links between files and their metadata.

  1. Connect your iPhone to your computer via the cable
  2. Click the phone's icon, found immediately beneath the iTunes menu bar


** WARNING: HERE COMES THE RISKY AND TIME-CONSUMING PART **

  1. In the left panel: Settings > Music
  2. In the right panel: ensure that Entire music library is selected > deselect Sync Music
  3. Accept the warning, then click Sync. Your phone's music library will now be ERASED. Wait until this process is complete before proceeding.
  4. In the right panel: select Sync Music > apply. Your library will now be transferred from your computer to your iPhone, including cover art and playlists.
  5. Allow this process to complete, then confirm that your phone's music library looks as you'd expect.


You might be thinking, "Why do I have to blow away my phone's entire music library? Can't I just do a differential sync, and the errors that were corrected when iTunes re-read its library will be fixed on phone too?". I thought the same thing... but, sadly, it didn't work. Only a complete wipe/restore of the phone's library worked for me.


In case you're wondering, here's what caused my iPhone's cover art to go screwy in the first place:


  1. My phone was disconnected from the computer
  2. In iTunes I selected a playlist > clicked its cover art > selected a new JPG image when prompted
  3. I connected the phone to the computer via cable
  4. I initiated a library sync in iTunes.


Once the sync was complete I checked the playlists on the phone: the recently-tweaked playlist was showing the wrong cover art, as were several other items. Lesson learned: if changing a playlist's cover art, do it on the phone, not in iTunes.


Kind regards,


Jason Paris

EltonOutOfTheCloset.com

192 replies

Sep 24, 2019 6:56 PM in response to StuartDMT

I have an iPhone 11 with the latested update 13.1 and had the same problem everbody is talking about. What I did is connect to iTunes on Windows 10 and select the phone icon and under the settings section on the left side select music and make sure the check box next to Entire music library is selected and hit sync. It resynced all of my songs with the correct album, playlist and song art.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 13 Music App album art is incorrect.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.