iOS 13 Music App album art is incorrect.

I switched from an iPhone 8 to an 11 Pro and used the device to device setup which copied everything including my music over to the 11 Pro. All the album art was correct after finishing the setup.

Today I decided to back my phone up to iTunes and make a few playlist updates. When I synced the phone it messed up ALL of the album art on my phone. I have tried resyncing numerous times and still no luck. When I look "On My Device" through iTunes at the "Music" it shows all of the tracks greyed out with a circle comprised of dashes as if the music is not on my phone at all. But I can go to my phone and play every track just fine.

I see a lot of people saying they are only having the issue with playlist album art. ALL of my artwork is messed up, not just playlists.

Has anyone from Apple commented on this problem?

I’ve seen recommendations for CS Music Player... do you still just build your playlists via iTunes? If you add tracks on your phone to the playlist does it sync back to iTunes when you resync your phone? Does it work with CarPlay?

Even if you updated your smart device esp apple iphone, ipad you need to update your mac computer to the latest version Catalina that is the only way it fixed my problem, and your computer or as in my case a macbookpro has to be mid 2012 or newer to take advantage of Catalina Ver 10.15

I still have iTunes 12.7 and I found this issue is prevalent with many reiterations of iTunes as well as the Music app. The only way I've kept ALL my artwork is to disconnect from WiFi AND put my iPod (or iPhone) in Airplane Mode. These prevent communicating with Apple which will change your artwork based on their sets of albums they use. If you want to use your own albums that will transfer correctly to your iPod or phone, I wouldn't allow any communication with your device and the Apple Store while you are synching...and again, by turning of WiFi and putting your device in Airplane Mode, you prevent that from happening.

I agree. I have spent five years getting the proper, high-resolution artwork for my iTunes library. I don't have a smartphone but have my music on my iMac, MacBook, and iPod. I have Sierra and am reluctant to move to Catalina as I'm pretty low tech, don't have playlists, and just listen to music. The only way I avoided the Apple Store putting their artwork on my albums was synching my devices with no WiFi and Airplane Mode on, thus preventing Apple from communicating. The only answer I've heard that is working for Catalina users with the Music app is that eventually, through shutting down and restarting, over time, the album artwork comes on...but...if it is the wrong artwork, you'll have to replace it, individually, and that could take many hours.

Hello, I have the same problem regarding Album art not transferring from Apple Music (iTunes) on my MacBook Air to my iPhone XS Max. Another issue was the Playlists had the wrong album for a playlist and the artist included in that list. I have read a lot of suggestions and many of them did not work. Some suggested removing all the music from the iPhone and then reinstall them. I removed all the music from the iPhone and did a hard restart. After syncing the iPhone from the MacBook all the album covers were restored and the playlist had the correct albums with the correct playlist and artist. I hope this works for others.

I'm lower tech than most here (I'm 73 and just got my first smartphone only last Christmas) but in my effort to upgrade from Sierra to High Sierra, Catalina popped up and still wasn't able to install it. I have a perfect iTunes Library with all my album artwork in place and knew Catalina might mess it up, so I took my iMac down to on of our many Apple Stores here and they said they'd install any OS I wanted free (my warranty was expired) so I picked High Sierra. I do like the beautiful images on the Music app that I saw in the Apple Store, but until the album artwork issue is worked out, I'm keeping my library intact. I've always synched my devices without WiFi and in Airplane Mode. That way, the iTunes Store can't put THEIR albums on your music as there is no communication, but with the current app, it seems those album covers are imbedded. Rather than go through the tedious task of manually restoring each album, I'd wait for a few more updates....or go to a different OS like I did.

Same here - new SE, seemed ok after data transfer from 6S, but artwork scrambled after first sync. Artwork on the 6S was fine, only the odd one missing. Now I have David Bowie artwork for Bob Dylan, April Towers on Al Stewart, the B-52s for Arcade Fire, etc and that’s just the beginning of the alphabet. Artwork for songs within albums don’t necessarily relate to the album cover. If only there was a setting to turn off artwork I would do so. I’ve tried syncing in airport mode but no dice. I assume the song titles correspond to the song?

I’ve had this problem since I first updated to IOS 13, and now I am on IOS 13.1.2; still with the same problem. Hope apple fixes this cover art problem soon, it’s annoying to look at.

I also have this problem on my iPhone SE after updating to the latest iOS.

Its very annoying and makes using the Music App very difficult.

Please fix this ASAP.

So TRUE!!

I agree. I’ve spent a lot of money purchasing music on iTunes. I trusted that I’d have access to that music. That includes the correct or no covers. I’m really disappointed.