Cannot Connect to FaceTime

I solved this issue on my MacBook. What I had done:

1. Turn automatic time and timezone off and on
2. Recreate the Automatic location: https://support.apple.com/en-us/HT202480
3. Restart the computer. After that I succeeded to log into FaceTime and iMessage.

I don't know which step or combination of steps fixed the problem.

Hi,

This is an issue that has been seen before

https://discussions.apple.com/thread/7635565?answerId=30527944022#30527944022

After trying several things such as possibly deleting some .plists and resetting the NVRAM the only answer is to Contact Apple Support.

As pernillo97 says the person on the Apple Support desk maybe able to do the resetting of the server.

As I note in the older link the First Level person you speak to may not have that permission and you may have to politely ask to get moved up the chain and specifically prompt them to look at the server info for your account.

Ralph

Hi ayush1707,

Welcome to Apple Support Communities. I understand you're having trouble signing in to FaceTime on your MacBook Air and your iPhone and you're seeing an error regarding a reachable address. I know it's important to be able to sign in and use FaceTime on your devices; I'd like to help. I'd recommend starting with the steps in the resources below:

• If you get an error when trying to activate iMessage or FaceTime
• If you can't sign in to your iMessage account or FaceTime on your Mac

Should you continue to have trouble on either device, reach out to Apple for further assistance: Contact Apple Support

Best Regards.

I had this question too. But based on other issues and their solutions I have encountered with Catalina (I don't know if Catalina is the cause), I restarted the computer and tried to login again to FaceTime and was successful.

Had this not been successful, I would have logged out of the computer completely, restarted, and then re-logged into the computer and then FaceTime. This solved other issues with login in Catalina.

I am NOT logged into FaceTime on any of my other devices as I don't use FaceTime at all.

Actually I got it working. It was an issue with my keychain, I had a separate keychain which was my default keychain. After moving everything to the iCloud keychain and unlinking the separate one everything worked. Oh and I also reseted my NVRAM (but that alone did not help).

Try signing out of your iCloud account, do so with your FaceTime and iMessage accounts.

Go to FaceTime, click on FaceTime tab, then go to preferences, and sign out (before doing so) check that both of the addresses are there and with the checkmark.

Whenever I am trying to log into my FaceTime in my MacBook Air or my iPhone using my Apple ID, it is showing an error that this account has no reachable addresses. I have went through my id and have 2 email ids and one phone number as reachable addresses.

when I try to sign in to FaceTime on my MacBook Pro its says this account has no reachable addresses and I add a phone number and email ...I would like to have a response in order to get over this problem because its irritating

Both the above mentioned solutions haven't worked for me. Is there any other way to fix it?

I too have the similar issue. Everything was fine for me.. untill i upgraded my os to catalina. I don't understand how can apple miss testing this before releasing a stable version.

Please can you give step by step instructions on how moved everything to iCloud keychain and unlinking the separate one?

cannot connect to facetime , it says that account has no reachable addresses

It worked! Thank you kindly.

I have the same issue on MacOS Catalina on my iMac, previously worked ok with macOS Mojave. My iPhone X and iPad 6th Gen work fine.

I also had issues with signing into Apple TV and music and podcasts (which I have managed to rectify) via Terminal

Surely Apple know about this issue.

Are there any fixes yet.

Nothing is working to get FaceTime and Messaging App working in my MacBook Air. Its is really horrible to have invested 2 Hours to just try all trial and errors!!

Whenever I am trying to log into my FaceTime in my MacBook Air using my Apple ID, it is showing an error that this account has no reachable addresses. I have went through my id done all possible changes, added address, payment method and one phone number as reachable addresses.