Cannot Connect to FaceTime

Whenever I am trying to log into my FaceTime in my MacBook Air or my iPhone using my Apple ID, it is showing an error that this account has no reachable addresses. I have went through my id and have 2 email ids and one phone number as reachable addresses.

MacBook Air

Posted on Sep 20, 2019 12:06 AM

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Posted on Jan 30, 2020 8:10 PM

I solved this issue on my MacBook. What I had done:

  1. Turn automatic time and timezone off and on
  2. Recreate the Automatic location: https://support.apple.com/en-us/HT202480
  3. Restart the computer. After that I succeeded to log into FaceTime and iMessage.


I don't know which step or combination of steps fixed the problem.

29 replies

Jun 4, 2020 9:37 AM in response to ayush1707

I was successful one time to log onto FaceTime before my Mini Mac automatically updated to Catalina. Since then, I now get the dreaded " have no reachable addresses". I have researched answers from many sources but have found no solution yet. I have changed by AppleID, verified the email address in my reachable window and all the other suggestions I found on line.


In addition, occasionally I have seen an advisory on power up that my gmail account is not accessible to iCloud.



I have run out of ideas. Can you please help?

Mar 9, 2020 9:06 AM in response to ayush1707

I finally solved the problem.

I went on the Apple website https://support.apple.com/apple-id and then on "Tell us how we can help" section to get support.

Then I clicked on iCloud, FaceTime and Messages and they made me choose how I wanted to reach the support.

They called me in under 2 minutes.


I explained the problem which was that FaceTime and iMessage were working fine on my iPhone 8, but there was no way I could log in on my iPad Air 2019, nor on my MacBook Air.

On my iPad there was just an error message every time I tried to log in (in the settings pressing the enter key on the keyboard, or directly on the app), on my MacBook the message said I had no reachable account (I had 5 email IDs and a phone number as reachable addresses).


After sharing my iPad screen with the Apple Support they made me do all those standard and useless procedures I tried before like restarting my iPad and check if I had installed the latest version of iPad OS, which I had.

Obviously nothing worked.


Then the operator told me he would try something different, I had to confirm my identity using my iPhone and he put my call on waiting. I had to wait for like 5-10 minutes, then he told me to try again and it magically worked.

He said something like "your account was blocked because you made too many log in tries" and that they can unblock it just one time (which they just did).

After that I tried to log in on my MacBook Air as well and it perfectly worked.


Instead of spending so much time trying to solve it on my own changing date&time, location... I should have just called the support because there was no way I could solve it myself, they had to unblock it manually.


I hope this helps.


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Cannot Connect to FaceTime

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