Iphone-Ipad open box fee

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abrahams2018 Author

Level 1

5 points

Iphone-Ipad open box fee

Hello, im really in the mood to get a new iphone trying a new model. But I read That there is a charge for returning the iphone even on the 14 days window.(See picture).. so if I bought a $1,000 dollar phone and return it in less than 14 days I get charged $250 because the box is open... Is this true??

iPhone XR

Posted on Sep 20, 2019 1:08 AM

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Answer 1

y_p_w

Level 6

17,648 points

Sep 20, 2019 3:49 PM in response to FoxFifth

FoxFifth wrote:

I'm not sure where you found that but it does not agree with either of the following:

Returns & Refunds - Shopping Help - Apple

or

Apple - Legal - Sales Policies - U.S. Retail Sales

I dug around for it, and it might apply in other countries. This for Singapore (it's in the lower right corner):

Returns & Refunds - Shopping Help - Business - Apple (SG)

iPhone/iPad return policy

If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit). A 15% restocking fee will be assessed on closed box returns (per unit). Please visit online Order Status or call 1800-MY-APPLE to request a return. The iPhone/iPad must be returned in the original packaging, including any accessories, manuals, and documentation.

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