Firstnet and iPhone upgrade program

Question

Level 1

4 points

Firstnet and iPhone upgrade program

I joined the iPhone upgrade program with the iPhone X release, and upgraded once to the XS max. I am a firefighter, so during this time I also moved my ATT individual account to a firstnet aim. Now when I try to upgrade to the iPhone 11, I’m told that I have a enterprise account and am no longer eligible for the iPhone upgrade program, so I have to pay full price for the new phone.

is there a workaround for this problem that would allow first responders to stay on firstnet while still using the iPhone upgrade? Otherwise I assume my options are pay the full price and also finish off my 2 year payment contract, or migrate off firstnet back to a consumer account to stay on the upgrade program.

Posted on Sep 20, 2019 9:39 AM

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Answer 1

anypats

Level 7

21,357 points

Sep 20, 2019 10:19 AM in response to Megakarl

Most of us here won't know as we are just users like yourself. You may want to call Apple Support or visit an Apple Store and talk to Apple directly.

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Answer 2

Sep 29, 2019 11:51 AM in response to Megakarl

I have the exact same problem. When I went to the Apple store we ended up calling FirstNet customer service which the only result was them saying they’re aware of the problem and they’re working on it.

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Answer 3

NDfan131

Level 1

4 points

Sep 25, 2019 12:08 PM in response to Megakarl

Same situation for me. Did you happen to get an answer from Apple Support or an Apple Store?

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Answer 4

Meme302

Level 1

4 points

Nov 8, 2019 5:34 AM in response to NDfan131

The same thing happened to me last year. I just called Apple and they said that I still cannot participate in their upgrade program. I ended up having to buy the iPhone XS at full price while still paying for the iPhone X with Apple. Now I want to upgrade to the iPhone 11 pro. Ultimately I want a new phone every year. What am I to do?

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Firstnet and iPhone upgrade program

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