User profile for user: BoKo991
BoKo991 Author
User level: Level 1
10 points

iwatch app on iphone 11 stuck on ''installing''

Hi, I just bought an iphone 11 after having an iphone a couple of years ago with the iwatch. When I tried to launch the iwatch app now it prompted me to update my watchos to 5.3.1 - i downloaded it and the watch have installed it and is ready to be paired up. however the phone app is stuck with

''watchOS 5.3.1 - installing..." with the sub-message of not restarting the apple watch or removing it from the charger.


I waited for about half an hour when nothing happened, then i tried restarting the watch, nothing happened on the iphone app. Then I tried closing the app, the same message still stuck when i opened it.

Tried restarting the iphone and deleting and redownloading the app, with the same result.


Have anyone experienced the same, and have a fix for it? The i watch is series 4 (so not the one released this year)

Apple Watch

Posted on Sep 20, 2019 10:25 AM

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Posted on Sep 21, 2019 3:58 PM

Hi BoKo991,


Thanks for reaching out in Apple Support Communities and congratulations on your new iPhone! I understand that the Watch app on your iPhone is stuck displaying "watchOS 5.3.1 - Installing..." but the installation is complete on your Apple Watch. I also see that you've tried restarting both devices as well as removing and redownloading the Watch app. I know it's important to be able to pair your Apple Watch with your iPhone; I'd like to help. Based on the steps you've taken so far, I'd recommend using the steps below next:



Because both your device is compatible, you may be prompted to update to watchOS 6 upon completing set up.


Let me know what you find.



Best Regards.

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User profile for user: MoonJ.
MoonJ.
User level: Community Specialist

Sep 21, 2019 3:58 PM in response to BoKo991

Hi BoKo991,


Thanks for reaching out in Apple Support Communities and congratulations on your new iPhone! I understand that the Watch app on your iPhone is stuck displaying "watchOS 5.3.1 - Installing..." but the installation is complete on your Apple Watch. I also see that you've tried restarting both devices as well as removing and redownloading the Watch app. I know it's important to be able to pair your Apple Watch with your iPhone; I'd like to help. Based on the steps you've taken so far, I'd recommend using the steps below next:



Because both your device is compatible, you may be prompted to update to watchOS 6 upon completing set up.


Let me know what you find.



Best Regards.

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iwatch app on iphone 11 stuck on ''installing''

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