unable to reset security questions

i've seen multiple people asking how to reset their security questions but it won't work for me. i go onto iforgot.apple.com. and sign in, do the whole thing but instead of asking me if i want to reset my password or security questions it forces me to reset my password?? That's not what i need. No matter what i do, it will not give me the option to reset my security questions.


i apologize if this sounds dumb or if this a simple thing to fix, but i am just unable to figure it out.

Posted on Sep 20, 2019 10:25 AM

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3 replies

Sep 20, 2019 10:46 AM in response to aless0154

Do you have 2 Factor Authentication enabled on your account? 2 Factor Authentication doesn't have security questions.


If necessary, contact Apple ID Support.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat    Work through the screens to get a chat option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


Apple Support using Twitter


Or fill out and submit this form.          The form is for iTunes, but it will get passed to the ID Support section.  



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unable to reset security questions

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