when I press the info sign in the conversation, I cannot find any of the photos sent

After updating my iPhone XR with the IOS 13 update, I realized that when I press the info sign in the conversation, I cannot find any of the photos sent in the conversation. How do I get my photos back? Is there something I have to turn on or allow? How do I fix this?? This is what my screen looks like and it should show photos but it doesn’t.



[Re-Titled by Moderator]

iPhone XR

Posted on Sep 20, 2019 11:21 AM

Reply
2 replies

Sep 28, 2019 2:45 PM in response to razmee209

Thank you for the solution however it still doesn’t doesn’t help those of us who have been using the same text thread for 6 months and don’t have the time to spend scrolling upwards for an hour to try to find an old picture, and then lose all of that progress we’ve loaded as soon as we click out of the conversation. Again I know it’s not your fault

but I’m not happy with Apple for this and of yet nobody has found a permanent solution.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

when I press the info sign in the conversation, I cannot find any of the photos sent

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.