Sim is not Supported in unlocked iPhone

Hi Guys, recently I got iOS 13 update on my iPhone 7 Plus. After updating my device feels glitchy so I decided to factory reset it. After resetting when I put back my Sim Card in then it shows an error saying:


"The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."


I had been using this sim in this phone for 2 years and I also factory reset my device many times before but this time it showing me this error. I searched online and everyone says it means my device is locked. If it was locked then how I was using it all those times and I also factory reset it many times before. What changes this time?

Help would really be appreciated.

iPhone 7 Plus

Posted on Sep 20, 2019 11:48 AM

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Posted on Sep 21, 2019 5:19 AM

The only thing you can do is call Apple Care and give them the serial number. They should be able to tell you who it's Locked to.

Then contact that carrier and ask them if it's eligible to be unlocked.


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Sim is not Supported in unlocked iPhone

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