iPhone: some emails in “All Sent items” showing as unread

On my iPhone I have an IMAP account for yahoo.

when I send an email it is saved in my (yahoo server) [sent] items folder.

It also appears in my iPhone “All Sent Items” folder. However, some messages get marked as unread and others do not have an unread status (as I’d expect in a Sent folder, it’s not my inbox after all).


If if I open the message in my Sent items there is no blue dot.

If I open the same message in my All Sent items there is a blue dot which then vanishes after a short period of time. This then makes the unread status null and the blue dot, and the subsequent unread message count resets.


This behaviour would appear to be a bug. Is there a permanent fix; or a process to reset all unread statuses in the all sent items folder; or a configuration setting that needs to be set?

iPhone XS

Posted on Sep 21, 2019 4:38 AM

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63 replies

Nov 12, 2019 1:12 PM in response to jschuler

I have both gmail and yahoo configured on my iPhone (13.1.3), my iPad (12.4.2), and Mac (10.14.6). I only have this issue for sent items for my yahoo account. Emails sent from my gmail account show as read in my sent items (compared to unread in my yahoo sent items).


I've tested sending emails from all three, and especially for iPad and iPhone which are running different versions of iOS. The issue is consistent.


I'm confident this is a Yahoo issue.


It also happens on non-Apple, and even on Samsung Galaxy, as mentioned in this forum thread:

https://forums.att.com/t5/AT-T-Internet-Email-Security/Sent-Email-shows-as-unread-in-the-Sent-Folder/td-p/6046959


I'll focus on those forums for a solution now.



Nov 15, 2019 12:58 PM in response to Lawrence Finch

I have been having this same issue for weeks and all signs are point to it being an Apple issue. I am using a Yahoo IMAP account and, like most, am having any email I send from my Mac, iPhone or iPad using this account end up in the Sent folder as unread. Any mail that originates from Yahoo's online mail app, however, appears in the Sent folder normally as read. I have been working with Apple support for over a week and they believe that there is a setting somewhere in my user profile that is likely causing this. We created a test User Profile on my Mac, sent some test emails and the problem did not occur. This leads them to believe that the issue lies somewhere in a setting or problem within the User Profile - possible as a result of the recent Catalina update. The problem now is that they cannot pinpoint whatever is actually causing this.

Nov 3, 2019 3:51 AM in response to Kai_Username

Kai


yes i know the issue. I was the one that reported it on the forum.


im just letting you know how you can clear the flag should you want to.


it’s not causing any harm, it’s just a nonsense as sent items shouldn’t have an unread or read status.


I didn’t want the flag to show, but I couldn’t remove the flag by opening the email in my sent items, but I did discover that if I opened the message in my All sent items it did remove the flag. That is what I was sharing.


I don’t believe it’s a yahoo issue.

When I send an email from yahoo it doesn’t set the unread flag (which would then appear in my iPhone using imap).

When I send an email from my iPhone it does (sometimes) set the unread flag (which would then appear in my yahoo account).


So I don’t really care who fixes it, Apple sending something odd to yahoo, or yahoo interpreting something odd from Apple - just fix it, it’s not working as expected!

Nov 15, 2019 1:10 PM in response to bhtko

The idea of the user profile being the source of the issue is interesting, but that does not explain why the issue happens from Galaxy phones, and from Thunderbird. It might be that there is an option in the user profile which can change this behavior, but I do not believe it is the cause. The root cause I think is in Yahoo, and they must have changed some behavior on their side.


IMO - It should be fixed by Yahoo as they seem to be the only ones affected. If apple introduces a setting to address it, that's only a solution for Apple, but not for everyone else who is affected.


Nov 16, 2019 7:28 AM in response to mfc_1971

I have this problem too.


It is especially annoying because I receive notifications for new mail and now I get a notification every time I send a message.


It seemed to start around the time I installed Catalina (Nov 2019) so I assumed it was an Apple problem. But then I logged into a Yahoo Mail account directly from their website (an account that was not set up on Apple Mail) and sent a test message. It immediately appeared in Yahoo’s sent mail folder as unread. So I believe this is a recent Yahoo problem and has nothing to do with Apple.

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iPhone: some emails in “All Sent items” showing as unread

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