iPhone 11 Pro Max Camera issues

So my iPhone 11 Pro Max camera has an issue straight out of the box. The camera is blurry. It is so bad that my iPhone 6 could take better photos. Using the telephoto lense makes it even worse. It looks like you're watching standard cable. It's fuzzy. The ultrawide does the same thing. Leaving it at 1x helps but it still doesn't like right. Tapping to focus doesn't help. The photos my phone is taking are definitely not what I saw on the keynote. It looks terrible. Also, the interface is just bad. It's hard to use. Also, night mode reveals just how bad the camera is. For a Pro iPhone, I don't believe this deserves "Pro" in it's name. Or it's hefty price.


[Edited by Moderator]

Posted on Sep 21, 2019 5:07 AM

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Posted on Sep 30, 2019 3:03 PM

Is this on every image? If so, is there anything on the lenses?


As to the secondary issue, this may not be an option for you, but if you have room on a credit card for them to place a hold for the amount of the phone they have an option where they will send you a replacement phone and a box to ship yours back to them. The hold will stay on your card until they receive your phone back. I have done this several times because I do not want to be without my phone while waiting for repairs either. They do not charge your card unless they do not receive your phone. I believe it is called an expedited repair and you have to ask for it.

1,115 replies

Oct 9, 2020 5:31 AM in response to Banonymous602

To the two guys going if at everyone that they don’t know how to take a photo and bombarding the topic hundred times with “the phone is fine!”. Stop. You are spreading misinformation and are disingenuous. First of all, I own a pretty good DSLR myself, and do dabble in photography quite a lot and believe me, I know how to take a photo. There is an obvious problem with the camera quality on iPhone 11 (all models). Even the photos one of you posted after getting his 11 were bad even though you said they are fantastic. No, they lacked sharpness and detail level of what even iPhone 7 Plus was capable of. I compared my photos from 7 Plus to what my 11 Pro captures and it’s absurd how bad the new ones are. They is way too much over processing done on them to begin with and then to top it off, Apple took away your liberty to decide what setting you want to use. Did you know that if the light conditions are slightly lower than ideal and you try to use a 2x lens, the phone will automatically switch back to 1x (without telling you - you’ll still see 2x selected) and then crop the picture so it APPEARS as being the 2x? On top of that even if you manually disable the night mode, IT STILL DOES THE SAME THING, effectively using digital zoom (you can check this by selecting 2x, pointing the camera at a bright spot and the slowly shifting it towards a spot with low light conditions, at some point you’ll see the night mode icon appear and the perspective shift a little - that’s when it switches the lens automatically, and don’t tell me this isn’t true because it is, if night mode enables, it means the phone is now using 1x camera because only 1x can use night mode). Just one case of when not being able to control the camera results in a terrible picture, and there is plenty more, on top of the camera just being poor quality and all the software issues and over-processing. Apple has failed miserably with the camera on iPhone 11 and that’s the truth.

Sep 22, 2019 1:58 PM in response to lobsterghost1

No, sorry if it came through like that, just wanted to +1 myself on the topic in case someone from Apple sees this. German Genius bar will just check if there’s obvious physical damage, otherwise blame it on software (they seriously have no time to meet the demand otherwise). I’ve cropped the part I’ve meant was blurry/bad looking (not zoomed in, although it seems so).. its both crisp and blurry at the same time so it’s probably software. Let’s wait for the iOS 13.1 ;)


Sep 24, 2019 12:58 PM in response to MariaRezk

"The representative was like yes the ones in the store for customers to see are made special"


I find this hard to believe. What would be "special" about them? I also think this would be illegal and it would not make any sense for a company which sells hundreds of millions of these over the next year.


I don't doubt that you are having problems. But I do not think this issue is as widespread as you are all making it sound. There are only a handful of people in this forum who have reported the issue and Apple has delivered millions of these phone since Friday.


Everyone should absolutely install iOS 13.1 which was released today. Maybe that will solve the camera issues.

Sep 27, 2019 12:02 PM in response to thedemoncowboy

Instead of continually posting photos you think aren't what you expected, just take your phone to Apple and show them. There's nothing anyone here can do for you. Proving your point to a bunch of users doesn't help you either.


Yet again, you've posted photo where I suspect the camera thinks the light post is the major subject in the photo and I honestly don't think there's a thing wrong with the photo. I think the photographer isn't using the best subjects to prove his point.

Sep 27, 2019 1:50 PM in response to Rhettster152

Got the exact same problem here. Went back to the Apple store on launch day and they gave me a new one... but problem still here. This is what I found:

  • problem happens with low light.
  • selfiepicture is ‘ok’, but switching to selfievideo is terrible (you can’t see your own face)
  • switching to 720 p/30fps helps... but this is not why you buy a 1000 dollar iphone.
  • you’re not the only one

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iPhone 11 Pro Max Camera issues

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