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iOS 13 Photos app crash

Hello!

I’ve just updated my iPhone 8 Plus to iOS 13 and I’m experiencing a very nasty issue when I’m scrolling fast through my photo library or I’m pressing at the top of the screen, for instantly scrolling to the oldest photo. I have approximately 13.000 photos and videos and the app just crashes and closes, showing the home screen.

Has anyone experienced this?

Thank you!

iPhone 8 Plus

Posted on Sep 21, 2019 5:40 AM

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Sep 21, 2019 8:31 AM in response to bogdan03

I too experience the same problem. I have an iPhone X that I just upgraded and a brand new iPhone 11 Pro Max. They both have the same photos on them and both experience the crash when I scroll back through recents (formerly camera roll). I have about 7,000 photos in the recents (if the count is correct). I will note that I WiFi transferred a small number of photos from a Panasonic camera on italy recently so I do wonder if maybe non iPhone photos in their cause the problem. It was fine on IOS 12. Does anyone know if there is an official bug tracker Apple has we can post these issues too? I know IOS 13.1 is supposed to be out sometime this next week. Hopefully that upgrade just fixes the issue.

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Sep 21, 2019 5:00 PM in response to princemadhur

Yes, it’s true that it doesn’t happen when you go to all photos section and you scroll up or press on top to instantly scroll to the first picture, BUT it does crash if you try to do it backwards - scroll down really fast (swiping up). Give it a go 😀

Thank you for your responses, at least we know that it’s a general problem and hopefully it will be solved on 13.1

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Sep 22, 2019 1:55 PM in response to bogdan03

I upgraded my iPhone 7 Plus to iOS 13 and I had the identical problem. When I scroll too fast the photo app crashes. If I scroll slowly I can make it through all of my 18,000 photos without it crashing, but once I start scrolling fast the photo app just crashes. Once I received my iPhone 11 Pro Max I tried out the photos app and the exact same problem occurs. Hopefully Apple will correct this in their iOS 13.1 release.

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Sep 22, 2019 8:24 PM in response to wclo

This happened to me on my new iPhone 11 max. I went into the apple store and spoke to one of the guys who surprisingly didn’t have this problem (he had over 23k photos). He suggested I wipe everything and restore again but the problem still exists. I’m hoping it’s an ios13 bug and now a corrupted file within my photos or videos...

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Sep 23, 2019 3:34 AM in response to bogdan03

iOS 13 photos app on iPhone XS now dating 90% of photos as 16 August 2018 (46000) photos on phone. The photos with locations and dates dating from 2005 have been correct over 4 iPhones and three Macs for years now.


Completely mixed up dates, lost 95% of locations and yes it crashes the app if I scroll too fast. Completely screwed up my library

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Sep 23, 2019 5:09 AM in response to bogdan03

I have the same issue. Contacted Apple support about it. They were like yeah, it's a known problem. The fix isn't there yet, hopefully soon..... i still have a little hope of the fix coming with 13.1 but since they told me last Saturday the fix isn't developed yet I wouldn't really get my hopes up. The most hilarious I found the guy advising me to check my photos on a laptop until the fix is released. Wait what?

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Sep 23, 2019 2:51 PM in response to bogdan03

I’m facing the same issue and its very very annoying. I have an XR however i have nearly 40,000 pictures which i know is a lot, but still! This shouldn’t be a concern at this point especially since this technology is so advanced. Love IOS 13 tho, but they need to make this go away! please!

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Sep 24, 2019 4:06 AM in response to jemin009

Yes. Everything is slow now. When calling Apple, I was also referred to ITunes and/or ICloud on a my PC that hasn’t worked in a year. They suggest I get my PC fixed. The entire reason for not getting it fixed is that the computer help desk tells me the need to remove everything and start over. I never had this until 13.0

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Oct 14, 2019 2:33 AM in response to lov32play

Photo app big is fixed for me. Went straight from 13 to 13.1.2 so not sure which update fixed it but my photos app works flawlessly now. Even when I enter the app and scroll up fast. Keep trying to make it crash but moves smoothly. No problems here anymore!

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Oct 14, 2019 3:35 PM in response to cbaca51

13.2 or what ever the latest is Hasn’t work for me I still have 11000+ photos the phot app has destroyed the time taken and location on. Further it has totally mixed these up with new photos appearing well before and mixed with photos taken 5 or more years ago. From what I can see this has now backed up to the cloud basically f....ing my whole photo collection and nothing is being done. As usual the so called geniuses have no bloody idea and pass the buck

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Oct 16, 2019 10:09 AM in response to bogdan03

Well I’m having similar issues. New iPhone 11 Pro Max 256g. I only have a few hundred images from a clean install. When I create an album I am only able to add a few images otherwise the app crashes. If I try to add more than 10 images it crashes to home screen every time. I’ve restarted multiple times with similar results. Very annoying


im in iOS 13.1.3

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iOS 13 Photos app crash

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