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iPhone 7 won't reboot after attempt to do iOS 13 update

Tried to update iPhone 7 to iOS 13 and now my phone is stuck on black screen with Apple logo and won't reboot, charge or get out of that screen. I tried the hard reset and new download from Mac and still have the same issue.

Posted on Sep 21, 2019 6:59 AM

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Posted on Sep 21, 2019 9:35 AM

Have you tried doing a force update by plugging it into iTunes?


Things to keep in mind:

USB drive might be corrupted so try another computer

Charging cable might be defected

iTunes might not be up to date


6 replies

Oct 30, 2019 1:35 PM in response to Stone

I have the same problem. My iPhone 7+ overheated and the display started stuttering. I immediately switched off to let it cool down. Powered up a couple of hours later and have exactly the same symptoms. In addition, the phone is not seen by either of the two computers in my house on any USB port and different cables have been tried.

I’m booked in at a “Genius” Bar tomorrow. Given that there are a fair number reporting the same problem, I’ll be interested to hear what they come up...

iPhone 7 won't reboot after attempt to do iOS 13 update

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