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LD150 Author

Level 10

91,495 points

IOS13 Mail outlook.com duplicate sent items

This has bugged me with MacOS Mail for years, and with iOS13 Mail I now have the problem on the iphone (6s)

I have 4 email accoonts, one icloud account (no problems) and 3 Outlook.com accounts. All 3 now store duplicate sent items in the app.

They are not stored on the server sent folder, and only one copy is received by the recipient.

I have deleted the accounts and added back.

Thete is no setting on webmail to help me.

IOS 11 and 12 did not have this problem though MacOS have had it for years. Its no doubt a Microsoft glitch but only shows up in 13.

Any help, or others testing this would be appreciated.

iPhone 6s

Posted on Sep 21, 2019 10:10 AM

Top-ranking reply

sm_philly

Level 1

9 points

Posted on Sep 25, 2019 8:33 AM

We are seeing this currently only with corporate mail and iPhone 8+ and older phones running v 13 and 13.1. We deleted the mail profile from 2 devices and reinstalled and the problem came back. We use Exchange 2016 on prem w/ Active Sync and Airwatch MDM. If a user has an iphone with just personal mail we do not see the problem. If we add a personal mail account to a corp phone with the double sent problem the personal mail account is fine. The double item is not presented in OWA or Outlook client.

Interestingly when you open the double sent items on the phone - one of the two will then disappear. (it is always the first of the two that are showing on the phone that gets deleted). Kind of like the message was staged for sending, and when actually sent in generated a second sent item entry. Open that first one and it goes away…

Now, if you delete the item from Outlook or OWA first, it deletes the 2nd item showing as sent from the phone. Now go to the first item of the double items sent on the phone and open it and it does not auto-magically delete... Not sure how that helps but at least wanted to put it out there...

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301 replies

Nov 23, 2019 11:14 AM in response to LD150

chill Watt. This is all of our thread.

LD150 Author

Level 10

91,495 points

Nov 24, 2019 12:51 AM in response to sm_philly

@sm_philly I started the thread to find a solution for one specific problem.

My handle is Peter_Watt

LD150 Author

Level 10

91,495 points

Nov 24, 2019 12:54 AM in response to MARK2620

@mark2620 yes we know what has been fixed and what has not. You are adding nothing.

Nov 27, 2019 2:18 PM in response to LD150

I have the same issue on iOS 13.2.3 with outlook.com. Apple, please fix.

Nov 29, 2019 5:29 PM in response to LD150

I have been getting duplicate emails for 3 weeks

how do I fix that

i rebooted and that didn’t work

i am using Microsoft exchange

LD150 Author

Level 10

91,495 points

Nov 30, 2019 2:44 AM in response to Bubbalee22

You cannot fix it. We just have to wait for it to be addressed with an update and ad it affects mote than just Microsoft accounts we have to assume iOS needs the update.

vinh69

Level 1

4 points

Dec 1, 2019 9:22 AM in response to LD150

LD150 Author

Level 10

91,495 points

Dec 1, 2019 11:00 AM in response to vinh69

I wish mine was

Dec 4, 2019 10:52 AM in response to LD150

Do you think this will all be sorted on IOS13? It will put my worries at ease if it will be resolved, so annoying!

Dec 4, 2019 12:13 PM in response to kieronallen18

I take the same view - just can’t wait for Apple to get its act together and for the next software update to happen soon so as to address the issue once and for all!