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LD150 Author

Level 10

91,507 points

IOS13 Mail outlook.com duplicate sent items

This has bugged me with MacOS Mail for years, and with iOS13 Mail I now have the problem on the iphone (6s)

I have 4 email accoonts, one icloud account (no problems) and 3 Outlook.com accounts. All 3 now store duplicate sent items in the app.

They are not stored on the server sent folder, and only one copy is received by the recipient.

I have deleted the accounts and added back.

Thete is no setting on webmail to help me.

IOS 11 and 12 did not have this problem though MacOS have had it for years. Its no doubt a Microsoft glitch but only shows up in 13.

Any help, or others testing this would be appreciated.

iPhone 6s

Posted on Sep 21, 2019 10:10 AM

Top-ranking reply

sm_philly

Level 1

9 points

Posted on Sep 25, 2019 8:33 AM

We are seeing this currently only with corporate mail and iPhone 8+ and older phones running v 13 and 13.1. We deleted the mail profile from 2 devices and reinstalled and the problem came back. We use Exchange 2016 on prem w/ Active Sync and Airwatch MDM. If a user has an iphone with just personal mail we do not see the problem. If we add a personal mail account to a corp phone with the double sent problem the personal mail account is fine. The double item is not presented in OWA or Outlook client.

Interestingly when you open the double sent items on the phone - one of the two will then disappear. (it is always the first of the two that are showing on the phone that gets deleted). Kind of like the message was staged for sending, and when actually sent in generated a second sent item entry. Open that first one and it goes away…

Now, if you delete the item from Outlook or OWA first, it deletes the 2nd item showing as sent from the phone. Now go to the first item of the double items sent on the phone and open it and it does not auto-magically delete... Not sure how that helps but at least wanted to put it out there...

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301 replies

LD150 Author

Level 10

91,507 points

Dec 3, 2019 2:06 AM in response to Trizia123

"...swim this one out till another update and hope it fixes the issue. What say you Peter_Watt? Do you agree?"

All we can do. It is not user addressable apart from going 100% icloud mail.

First one to test the full (NOT beta) release of 13.3 gets a popsicle.

LD150 Author

Level 10

91,507 points

Dec 4, 2019 2:01 PM in response to kieronallen18

I hope so, I cant wait for 13.3.

However see my original post, macOS Mail has done this for years, although it has enough adjustment to hide it if you want. iOS Mail does not have the same "mailbox behaviors" settings.

Dec 5, 2019 3:14 AM in response to safak178

I’ve been on this since the start including spending 8 hours online with an Apple technical supervisor and was eventually told it would be fixed within 2 weeks. To be quite honest I’ve now given up and just delete the 2nd copy sent email when I do a regular clean up of various folders such as junk mail etc

I also had the issue with the wretched unicorns and have the same attitude towards that issue

Dec 5, 2019 6:51 AM in response to LD150

I have the same problem with duplicate emails from ios 13,

on my iphone 6s.

The senders details have a blue disc next to it but goes

when deleted, but the copy mail now appears as if it had not

been read. Please help as this is very annoying having to read twice

as many mails as necessary.

Griff.

LD150 Author

Level 10

91,507 points

Dec 9, 2019 8:58 AM in response to ImanolSanFelix

No need for IT to be embarrassed about the bugs in iOS. Out of your control.

I would have thought a large IT department would have a spare device to test out public beta 13.3

Just don't report back here with the results as per beta NDA

PS I've never known IT support to be embarrassed, must be serious.

Dec 10, 2019 2:09 PM in response to dahosepipe

The apple release notes for 13.3 that came out today explicitly mention a fix for this issue: "Resolves issues that could cause incorrect characters to display in messages and duplication of sent messages in Exchange accounts"

That and the fact that several users who have upgraded report it resolved means that it is hopefully genuinely resolved for good. If 13.3 does NOT resolve for anyone, then please do report back.

It took a long time, but better late than never.

Dec 12, 2019 2:38 PM in response to LD150

Mine is doing same shows twice on iPad but not on iPhone

I rang apple she deleted account and entered account again no different

she then told me it is not an apple problem but live.com.au but I doubt that

only since my last iOS update

Dec 13, 2019 4:49 AM in response to LD150

OUTLOOK sends out emails in duplicates! This only started in iOS 13 (along w/other issues), n have received NOTTA help from Apple, other than its a Microsoft issue. Funny how there’s was NO issue ‘till iOS 13!

What’s happening w/Apple of late?

BarryHH

Level 1

4 points

Jan 13, 2020 12:30 PM in response to LD150

Software level 13.3 - when sending email I get a duplicate copy in my sent folder, when deleting I get both copies in Bin folder plus numerous (ie 50+ is common) of old mails previously deleted from weeks ago.

I would be grateful for any help to resolve.

Dec 10, 2019 12:12 PM in response to jaap112

Fixed for me on iPhone XS with 13.3 and outlook.com

LD150 Author

Level 10

91,507 points

Oct 8, 2019 2:34 AM in response to Mitchel Freedman1

New interface craziness discussed here

https://discussions.apple.com/thread/250711151

LD150 Author

Level 10

91,507 points

Nov 20, 2019 5:34 AM in response to hakanfrombath

I agree

Put in a bug report at https://www.apple.com/feedback/

LD150 Author

Level 10

91,507 points

Nov 26, 2019 1:00 AM in response to Trizia123

This thread is about duplicates in Sent Items and currently has no solution.

For your different exchange problems see

https://discussions.apple.com/thread/250647269

LD150 Author

Level 10

91,507 points

Dec 5, 2019 3:26 AM in response to safak178

No it is not solved. This thread has had 20,000 views so it is a widespread problem. If all 20,000 have posted a bug report at https://www.apple.com/feedback/

it may be addressed more urgently.

LD150 Author

Level 10

91,507 points

Jan 13, 2020 12:39 PM in response to BarryHH

What part of "Please Start a new thread. This one is solved, and your symptoms are different." didn't you quite understand?

https://discussions.apple.com/docs/DOC-5951

IOS13 Mail outlook.com duplicate sent items